Customer experience (CX)

Customer centricity is essential for succeeding in the era of earned media.

Providing a great experience pre and after sales is important and challenging.


I can help you with many challenges such as:
 

•  Mapping touchpoints and Customer Journeys.
   

•  Instilling insights from VoC and designing a model for 360 customer view

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•  Omni-channel constant CX optimization with action-driven Dashboards & Analytics.